Every roller is made to order. Production takes 4 weeks from order confirmation. Transport time is added to that and depends on the destination (see the table below). Orders ship from the EU.
Standard shipping is charged per order, up to one pallet. Larger orders, several pallets or very long rollers are quoted separately; the exact amount is always on your official quote before you confirm. For destinations outside the EU, import duties and local taxes are paid by the buyer.
| Destination | Shipping per order (ex VAT) | Transport time after production |
|---|---|---|
| Netherlands | €75.00 | 1–3 working days |
| Belgium, Luxembourg | €95.00 | 1–3 working days |
| Germany | €110.00 | 2–4 working days |
| France, Austria | €150.00 | 2–5 working days |
| Ireland | €220.00 | 3–6 working days |
| Other EU countries | €190.00 | 3–8 working days |
| United Kingdom, Switzerland, Norway | €250.00 | 3–8 working days |
| United States, Canada | €450.00 | 7–21 working days |
| Australia, New Zealand | €600.00 | 14–35 working days |
Other countries: shipping on request.
Because every roller is manufactured to order, products that are not defective cannot be returned or exchanged.
Please check your delivery on arrival. Report a defective or transport-damaged roller within 14 days of delivery by email to Letsroll@saenrollers.com, with your order number and photos of the product and the packaging. We will then agree the solution with you.
Email Letsroll@saenrollers.com or call +31 75 369 0106. For custom-made rollers, send your drawing or the measurements of your old roller.